399bd Privacy Policy
Your personal information is very important to us. This policy explains in detail how 399bd collects, stores, and keeps your information secure.
1 Information Collection
Personal Information
We may collect the following personal information from you, which is necessary for us to provide our services:
- Full name and date of birth (for age verification)
- Email address and contact details
- National ID or passport number (for identity verification)
- Residential address
- Financial information — such as bKash, Nagad, Rocket, Upay, or bank account details (for transactions only)
Technical Information
When you use our platform, certain technical information is collected automatically:
- IP address and device type
- Browser information and operating system
- Cookies and session data
- Your activity and gaming history on the platform
- Login time and location information
2 Purpose of Information Use
Primary Purposes
The information you provide is used for the following purposes:
- Account creation and management
- Processing deposits and withdrawals
- Age (21+) and identity verification
- Providing bonuses and promotions
- Maintaining transaction records
- Providing customer service and support
Security Purposes
We use information to ensure your protection:
- Prevention of fraud and money laundering
- Ensuring account security
- Detecting suspicious activity
- Ensuring responsible gaming
- Resolving technical issues
- Platform development and improvement
3 Information Storage and Security
SSL Encryption and Security Measures
All your information on the 399bd platform is kept secure using SSL (Secure Socket Layer) encryption technology. Our servers operate with state-of-the-art security practices to ensure your personal and financial information remains fully protected.
We follow these security measures:
- Bank-grade encryption technology
- Two-Factor Authentication
- Regular security audits and testing
- Firewall and intrusion detection systems
- Data access controls — only authorized staff can view information
Data Retention Period
We retain your information for as long as your account remains active and for any additional period required by legal obligations. Even after an account is closed, financial and transaction-related information may be retained for a specified period to meet legal requirements. Unnecessary information is securely deleted after the designated period.
4 Information Sharing with Third Parties
When Information Is Shared
399bd never sells your personal information to third parties. However, information may be shared in a limited manner in the following circumstances:
- Payment Providers: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
- Identity Verification Services: With authorized verification agencies to complete the KYC (Know Your Customer) process.
- Legal Authorities: In response to valid requests from government or law enforcement agencies under the laws of Bangladesh.
- Technology Service Providers: With technology service providers required to operate the platform, who are bound to uphold the same privacy standards.
What We Never Do
- We do not sell your information to advertisers
- We do not share information with third parties for marketing purposes without your consent
- We do not share financial information with unauthorized entities
- We do not exchange user information with competing businesses
5 Cookies Policy
Use of Cookies
399bd uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
The cookies we use:
- Essential Cookies: To maintain login sessions and ensure security.
- Functional Cookies: To remember your preferences and settings.
- Analytical Cookies: To understand and improve how the platform is used.
You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to stop working.
6 Your Rights
Right to Access Information
You may at any time request to view all information we have collected about you. We are obliged to provide that information within a reasonable time.
Right to Correct Information
If any information in your profile is incorrect or incomplete, you may request a correction. We will update the information subject to the necessary verification.
Right to Delete Information
You may request deletion of your personal information when closing your account. However, some information must be retained for a specified period due to legal obligations.
Right to Withdraw Consent
You may withdraw your consent at any time for any marketing communications or optional data processing. This does not affect the validity of any processing carried out prior to withdrawal.
Right to Data Portability
In certain circumstances you may request your information in a structured, commonly used format.
Right to Object to Processing
In certain circumstances you may object to the processing of your information or request that processing be restricted.
7 Protection of Minors
Age Verification and Minor Protection
399bd services are only available to individuals aged 21 or older. We do not knowingly collect information from or allow account creation by individuals under the age of 21 under any circumstances.
Our registration process includes age verification. If a minor has created an account accidentally or fraudulently and this comes to our attention, we will immediately close that account and delete all associated information.
If you believe a minor is using 399bd, please notify our support team immediately.
8 Changes to the Policy
Updates and Changes
399bd reserves the right to amend or update this privacy policy at any time. For significant changes, we will notify you by email or through a notice on the platform.
Continued use of the platform after a revised policy is published will be taken as your acceptance of the new policy. We therefore recommend reviewing this page regularly.
If you do not agree to the revised policy, you may request to close your account. In that case, your outstanding balance will be paid out through the designated process.
Related Policies
We recommend reading the following pages alongside this privacy policy:
- Terms and Conditions — All terms governing use of our services
- Responsible Gaming — Guidelines for safe gaming within your limits
- About Us — Learn more about 399bd
9 Contact Us
Privacy-Related Requests
Contact us for any requests, concerns, or questions regarding your information. Our privacy team provides support in Bengali 24/7.
We will respond to your request within a maximum of 72 working hours.