399bd Terms and Conditions

Welcome. You have accessed the official 399bd website. These terms and conditions ("Terms") form a legal agreement between 399bd and each member who uses its services. By registering or accessing our website, you confirm that you have read, understood, and agreed to comply with these Terms in full.

If you disagree with any part of these Terms, please do not use our platform. 399bd reserves the right to modify or update these Terms at any time. Any changes will take effect as soon as they are published on the website. You are therefore advised to check this page regularly.

When opening an account with 399bd, you must provide accurate personal information. In cases of suspicious information or failure to verify, we reserve the right to suspend or cancel the account. After registration, you will be assigned a password which must be kept completely confidential.

Account Security

• Never share your login credentials (username and password) with anyone.
• If you notice any suspicious activity outside your authorized login activity, notify 399bd support immediately.
• 399bd will not be responsible for any unauthorized use of your account.
• Use a strong password to protect your account and change it regularly.

To maintain a safe environment, 399bd reserves the right to carry out identity verification (Know Your Customer or KYC) for members when necessary. This process may require a national identity card, passport, or other government-issued documents. Withdrawals may be placed on hold until verification is complete.

In cases of non-cooperation with identity verification, 399bd has the authority to close the account and freeze the balance.

A 120% welcome bonus of up to ৳15,000 is available on the first deposit at 399bd. The following conditions apply to receive this bonus:

• The first deposit must be at least ৳500 to qualify for the bonus.
• The wagering requirement is 10 times — meaning you must wager 10 times the total of the deposit and bonus before making a withdrawal.
• The wagering must be completed within a specified period after the bonus is issued.
• The bonus contribution rate may vary for each game.
• The bonus will not be granted to multiple accounts from the same household or the same IP address.

399bd has three VIP tiers, each offering weekly cashback benefits:

• Bronze — up to 0.4% weekly cashback.
• Silver — up to 0.8% weekly cashback.
• Gold — up to 1.2% weekly cashback.

There is an opportunity to advance to a higher VIP tier through regular and active participation on the platform. Cashback will be added to the account at a set time each week.

The following general rules regarding all bonuses and promotions apply at all times:

• 399bd reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If fraud or misuse is suspected, the bonus may be forfeited.
• Bonus balance is not converted to cash balance until the wagering requirements are met.
• Multiple bonuses cannot be claimed at the same time unless the promotion explicitly permits it.

399bd follows our Privacy Policy when collecting, storing, and processing your personal information. Your information will be used only for the following purposes:

• Account management and identity verification.
• Payment processing and fraud prevention.
• Providing customer service and support.
• Fulfilling legal obligations.

Your information is not sold to any third party. However, information may be provided to authorities under a legal order.

399bd will bear no liability in the following circumstances:

• Loss of a bet due to internet connection issues or device failure.
• Login credentials being exposed due to the member's own negligence.
• Service disruption due to force majeure events (natural disasters, war, cyberattacks).
• Delays or failures by third-party payment gateways.

399bd will endeavor to resolve technical issues within a reasonable time and will consider compensation for affected members where appropriate.

399bd reserves the right to cancel an account for the following reasons:

• Violation of these Terms.
• Providing false information or evidence of fraud.
• Being identified as a minor.
• Money laundering or illegal activities.

In the case of account cancellation for legitimate reasons, the cash balance (excluding bonuses) may be returned, subject to the outcome of an investigation.

For any complaints or disputes, please contact our support team first. Support: Live Chat — 24/7 assistance in Bengali, or Email: [email protected]

We generally resolve all complaints within a reasonable time. In the case of a dispute, the decision of 399bd will be considered final, however the legitimate interests of the member will always be taken into account.

399bd may update these terms and conditions at any time. Members may be notified of changes via the website or by email. Continued use of the platform after updated terms and conditions have been published will be considered acceptance of the new terms.

Contact us for any questions or comments: [email protected] — our support team is always at your service.